Comparing Dynamics 365 Pricing Across CRM and ERP Modules

Microsoft Dynamics 365 is a powerful cloud-based platform that brings together both CRM and ERP capabilities under one integrated ecosystem. For businesses evaluating the solution, understanding how dynamics 365 pricing varies across its different modules is essential for planning the right deployment strategy. Whether you're looking to improve customer engagement or streamline internal operations, comparing the costs of CRM and ERP applications will help you make informed decisions and maximize your ROI.

This article provides a detailed comparison of dynamics 365 pricing across CRM and ERP modules, highlighting key features, pricing tiers, and ideal use cases for each category.

Dynamics 365 CRM Modules: Pricing and Features

CRM (Customer Relationship Management) modules in Dynamics 365 are designed to help businesses manage customer interactions, sales pipelines, service operations, and marketing campaigns. The CRM suite includes several core applications:

1. Sales

• Sales Professional: Approx. $65/user/month
  Ideal for small to mid-sized sales teams, this plan includes lead and opportunity management, quote generation, product catalog access, and integration with Microsoft 365.
  
  

• Sales Enterprise: Approx. $95/user/month
  Adds forecasting, advanced customization, AI insights, and territory management. Suitable for growing sales teams with more complex sales cycles.
  
  

2. Customer Service

• Customer Service Professional: Approx. $50/user/month
  Provides basic support features like case management and knowledge base access.
  
  

• Customer Service Enterprise: Approx. $95/user/month
  Offers advanced automation, SLAs, analytics, and multi-channel capabilities including chat, email, and social media.
  
  

3. Marketing

• Marketing Module: Starts at $1,500/tenant/month
  Pricing is based on the number of contacts and email sends. Features include customer journey mapping, lead scoring, and event management.
  
  

4. Field Service: Approx. $95/user/month

Designed for companies that dispatch field technicians. It includes scheduling, mobile app access, inventory tracking, and work order management.

Dynamics 365 ERP Modules: Pricing and Features

ERP (Enterprise Resource Planning) modules focus on financial management, operations, supply chain, manufacturing, and commerce. These applications support back-office processes and are commonly used by finance, procurement, and production departments.

1. Business Central

• Essentials: Approx. $70/user/month
  Offers general ledger, sales, purchasing, inventory, and project management for SMBs.
  
  

• Premium: Approx. $100/user/month
  Includes all Essentials features, plus manufacturing and service management.
  
  

Business Central is ideal for small to medium-sized businesses looking for an affordable, all-in-one ERP solution.

2. Finance: Approx. $180/user/month

Suitable for large organizations with global financial operations. Includes accounts payable/receivable, budgeting, fixed assets, and compliance tools.

3. Supply Chain Management: Approx. $180/user/month

Focuses on warehouse, inventory, procurement, transportation, and production planning.

4. Commerce: Approx. $180/user/month

Tailored for retail and eCommerce businesses. Offers point-of-sale (POS), customer loyalty programs, and omnichannel management.

License Tiers: Base, Attach, and Team Members

Microsoft uses a licensing model that supports flexibility and cost optimization:

• Base License: The first application assigned to a user at full price.
  
  

• Attach License: Additional apps assigned to the same user at a discounted price (typically 50% off).
  
  

• Team Member License: Approx. $8/user/month. Suitable for users who only need read-only access or limited features like approvals or timesheet entries.
  
  

By combining base and attach licenses, companies can lower costs without sacrificing functionality. For example, a user may have Sales Enterprise as the base license and add Customer Service Enterprise as an attach license at a reduced rate.

Cost Comparison Summary

Which Modules Should You Choose?

Choosing between CRM and ERP modules—or integrating both—depends on your business needs:

• If your priority is managing customer relationships, improving sales conversions, or delivering better support, CRM apps like Sales and Customer Service are essential.
  
  

• If your goal is to streamline operations, manage finances, or oversee manufacturing and supply chains, ERP modules such as Business Central or Finance are the better choice.
  
  

Many growing businesses benefit from starting with one set of modules and gradually expanding using attach licenses, which allows for scalable, budget-conscious growth.

Conclusion

Understanding dynamics 365 pricing across CRM and ERP modules helps organizations design a cost-effective, scalable business solution tailored to their needs. With a modular approach, Microsoft allows businesses to choose the applications that matter most while offering flexible pricing through base, attach, and team member licenses.

Whether your focus is on customer engagement, financial management, or end-to-end operations, comparing pricing and capabilities across modules ensures that you get maximum value from your Dynamics 365 investment.